Xanthe Couture, Policy Manager Post and Telecoms

Helping consumers understand their rights when shopping online and sending gifts and post this Christmas.

Xanthe Couture, Policy Manager Post and Telecoms

Citizens Advice has been looking at what the future may bring as technology changes the way consumers benefit from post and the service it provides

Xanthe Couture, Policy Manager Post and Telecoms

As the holiday season fast approaches, consumers should be able to trust the gifts they send will arrive on time and in good condition and that deliveries will be made as expected. There is also ever increasing competition and choice in the parcel market, which should mean people get a fair deal and reliable parcel…

Xanthe Couture, Policy Manager Post and Telecoms

Twenty years ago the first online transaction took place, forever changing the way we shop today. UK shoppers have embraced online shopping like digital ‘ducks to water’. Consumers in the UK are more likely to shop online than those in any other European Union country, and in 2012 the Office of Communications, Ofcom reported that…