Marzena Lipman, Policy Manager

The blog examines potential implications of Brexit on the UK consumer protection framework.

Marzena Lipman, Policy Manager

Our new research shows that despite big efforts to improve complaints handling in the public and private sector, people are still unhappy and only 47% overall are satisfied with the final outcome of their complaint. People are particularly unhappy about complexity of the complaint process, long response times and poor understanding of the issue by…