Roger Darlington - Chair, Essential Services Access Network

Consumers need a voice around the table but we should think carefully about how best to make it a reality

Liz Coll, Policy Manager

Fairness and flexibility in personal data: consumers tell us what they want A new report out today puts forward new approaches and practical solutions for developing a fairer and more responsive data ecosystem.  Drawing directly from newly commissioned qualitative research with consumers, it looks at how they would like their data to be handled and managed,…

Marzena Lipman, Policy Manager

Our new research shows that despite big efforts to improve complaints handling in the public and private sector, people are still unhappy and only 47% overall are satisfied with the final outcome of their complaint. People are particularly unhappy about complexity of the complaint process, long response times and poor understanding of the issue by…

Adrian Galvin, Campaigns Officer

To mark the start of Scams Awareness Month, an annual consumer campaign led by Citizens Advice, trading standards and other partners, Adrian Galvin, Campaigns Officer at Citizens Advice, highlights the importance consumers listening to their gut feeling.

Behavioural Insight Team

This is a guest post by Behavioural Insights Team, a social purpose company jointly owned by the UK Government, Nesta, and their employees. We recently commissioned the team to examine how our approach to consumer policy and protections might differ if we took behavioural insights to heart – you can read their conclusions in their report,…

Sarah-Jane Gay, Policy Research Intern

New rules from the ASA will make it much easier for people to work out how much their broadband will cost and compare deals.

Naomi Grayburn, Policy Researcher

Last month, the Competition and Markets Authority published its final proposals to fix the broken energy market. Among the proposals was the introduction of a safeguard tariff for the four million households with a prepayment meter (PPM). PPM customers pay more and get less choice and an inferior service. They are also more likely to…

Chris Fay, Communications Manager, Chartered Trading Standards Institute

New rights bring consumer relief on digital goods and content.

Chris Fay from the Chartered Trading Standards Institute welcomes the Consumer Rights Act.

Dhara Vyas, Head of Smart and Sustainable Energy

Latest research on how to make it easier for consumers to get help, advice, and support when things go wrong with their energy.

Sue Russell, Consumer Strategy Manager

We look at the Consumer Rights Act, which comes into force today, and what it means for shoppers.