Xanthe Couture, Policy Manager Post and Telecoms

Helping consumers understand their rights when shopping online and sending gifts and post this Christmas.

Marzena Lipman, Policy Manager

The blog examines potential implications of Brexit on the UK consumer protection framework.

Yasna Reynolds, Assistant Director of Consumer Rights Strategy, Department for Business, Innovation and Skills

It’s National Consumer Week, and here at BIS, we’ve been working hard to improve your rights. A great achievement has been updating consumer law – the Consumer Rights Act came into force in October and gives you clear rights whether you’re buying goods, services or digital content, such as apps or game. Using your new…

Sue Tolman, Information & Communications Officer, UK European Consumer Centre

In a guest post to mark National Consumer Week, Susan Tolman of the UK European Consumer Centre says wider legislation is helping UK consumers. Throughout this National Consumer Week, we’ve been talking about consumer rights and how new legislation in the form of the Consumer Rights Act is giving UK consumers not just improved rights,…

Jo Holland, CEO, Small Claims Mediation

Small claims mediator Jo Holland argues that mediation (one type of Alternative Dispute Resolution) gives consumers the space to express their feelings, go into detail, and reach a satisfactory settlement for all.

Chris Fay, Communications Manager, Chartered Trading Standards Institute

New rights bring consumer relief on digital goods and content.

Chris Fay from the Chartered Trading Standards Institute welcomes the Consumer Rights Act.

Wendy Alcock, External Affairs and Campaigns Manager, MoneySavingExpert.com

MoneySavingExpert.com’s Campaigns Manager Wendy Alcock blogs about her experience working with Citizens Advice to give consumers tips on how to manage their money at the Ideal Home Show.

Liz Coll, Policy Manager

Our personal information and data is out there like never before. In the UK, 78% of us are online and we are nation of voracious digital researchers, shoppers, reviewers, planners, creators, commentators and socialisers.

Adam Scorer, former Director of Consumer Futures

Two major energy suppliers have agreed to donate their share of unallocated prepay meter payments to hardship funds.

Sue Russell, Consumer Strategy Manager

Sue Russell, Consumer Strategy Manager, talks about the new consumer regulations that come into force on Friday.