Hamse Yusuf, Policy Research Intern, Consumer and Public Services

Since the FCA stepped in to regulate payday loans, an increasing number of people have been turning to rent to own shops and getting into problem debt as a result. Our new research looks into what is causing those problems. What is rent to own? Rent to own companies sell household electronic items through expensive…

Katy O’Malley, Senior Policy Researcher

Exploring how self-employed people manage their finances and move in and out of debt

Sue Edwards, Partnership Intelligence Manager

Yesterday’s announcement by the FCA is brilliant news. It sets out tough new rules for credit brokers: A ban on credit brokers charging up front fees until they have sent a notice to the consumer setting out the fact they are a credit broker, their legal name, the amount of the fee payable and how…

Emily Jeffrey, former Senior Campaigns Officer

No? The answer is the Bills of Sale Act 1878. Of course.. I was surprised too when I first learned of this obscure law, which enables debts to be secured against items of personal property, usually cars, now known as ‘logbook loans’. Unfortunately, this Victorian law is still very much a part of modern life…

Laura Rodrigues, former Policy Researcher

The government has made some positive steps forward in tackling high-cost lending with the announcement of a cap on the cost of payday loans. However, there are other less well known types of consumer credit that can be equally damaging but not as widely reported on. In recent years, Citizens Advice has seen a marked…

Gillian Guy, Chief Executive

We believe that anyone who wants to open a basic bank account should be able to, regardless of their financial circumstances. When we pushed for the introduction of basic bank accounts to help address financial exclusion a decade ago we did not imagine that we would still be trying to resolve serious issues in 2013…