Kate Ashman, Project Manager at Manchester Citizens Advice

Manchester Citizens Advice’s experiences of designing and piloting a service to support people living in cold homes

Katy O’Malley, Senior Policy Researcher

Our analysis shows that almost one in ten households falls behind with an essential household bill over a twelve month period. People who claim benefits have low incomes, so it’s not surprising that 70% of those who are behind with a bill payment claim means-tested benefits. Since 2010 the welfare system has undergone significant reform….

Jake Beavan, Senior Policy Researcher

An increasing reliance on digital technology in our daily lives is taking us into uncharted territory – both in how our services are provided and who has access to information about us. As we click our way through our lives – shopping, banking, socialising – we leave a trail of information about our preferences and…

Naomi Grayburn, Policy Researcher

Last month, the Competition and Markets Authority published its final proposals to fix the broken energy market. Among the proposals was the introduction of a safeguard tariff for the four million households with a prepayment meter (PPM). PPM customers pay more and get less choice and an inferior service. They are also more likely to…

Daniel Walker-Nolan, Policy Manager Energy Retail

Over the next few  years, energy suppliers will be coordinating an unprecedented effort to install 53 million gas and electricity smart meters in homes across Great Britain. The new technology is expected to revolutionise the way we think about, use and pay for our energy. One of the most widely advertised benefits of smart meters…

Simon Moore, Policy Manager - Strategic Infrastructure

Earlier this month, Citizens Advice published a report, Generating Value?, looking at the impacts on consumers of clean energy policy.

Simon Moore, Policy Manager - Strategic Infrastructure

The Conservative Party Manifesto promised that should the party be put in government, it would “end any new subsidy for [onshore wind farms] and change the law so that local people have the final say on windfarm applications”.

Dhara Vyas, Head of Smart and Sustainable Energy

Latest research on how to make it easier for consumers to get help, advice, and support when things go wrong with their energy.

Jenni Lucas Williams, Policy Manger

Our new expanded energy supplier league table and customer service tool can help you make informed switching decisions

Liz Lainé, Head of Smart and Sustainable Energy, Consumer Futures

The rollout of smart meters is a golden opportunity to deliver energy savings where other policies are failing – it should not be missed.