Joe Lane, Policy Researcher

This year marks a turning point in the story of debt in the UK. Since the financial crisis public policy debate has been dominated by discussion about government debt and the budget deficit. At the same time household debt, as a proportion of income, has been falling. New research from Citizens Advice shows that trend…

Gillian Guy, Chief Executive

The first of April is an important day for the Citizens Advice service as we celebrate two major milestones on our work for consumers: Consumer Futures officially transferring to Citizens Advice and Citizens Advice Scotland and the culmination of our payday loans campaign with the regulation of payday lenders moving to the Financial Conduct Authority…

Lizzie Greenhalgh, Policy Researcher

Over the last few weeks we’ve been hosting a series of guest blogs from councils, in which they talk about the work they are doing to tackle irresponsible lending practices. Now we hear from the Local Government Information Unit (LGiU) on how they think councils can help prevent problem debt. Please note: Any opinions expressed within the…

Councillor Liz Green, leader of Royal Borough of Kingston upon Thames

Despite the payday loan industry promising to clean up its behaviour, Citizens Advice evidence shows that payday lenders have broken their promises. We know councils are concerned about the impact of payday lending on their communities so starting this week we are hosting a series of guest blogs from councils, in which they talk about…

Chris Penberthy, portfolio holder for cooperatives and community development, Plymouth City Council

Despite the payday loan industry promising to clean up its behaviour, Citizens Advice evidence shows that payday lenders have broken their promises. We know councils are concerned about the impact of payday lending on their communities so starting this week we are hosting a series of guest blogs from councils, in which they talk about…

Grace Kempster, Customer and Library Services Manager, Northamptonshire County Council

Despite the payday loan industry promising to clean up its behaviour, Citizens Advice evidence shows that payday lenders have broken their promises. We know councils are concerned about the impact of payday lending on their communities so starting this week we are hosting a series of guest blogs from councils, in which they talk about…

Nick Waugh, former Senior Policy Researcher

The Financial Conduct Authority (FCA) has announced the rules which will apply to consumer credit firms when they take over regulation of the sector, a process which begins on 1st April 2014. The efforts of Citizens Advice, and bureaux in particular, are clear to see in the areas the FCA has chosen to focus on…

Hannah Hollingworth, Campaigns Officer

Back in October I got mad about the ad and complained to the Advertising Standards Authority (ASA) about a payday loan advert I thought was irresponsible. Today the ASA announced that it has been banned! Since September last year Citizens Advice has been encouraging people to report misleading or irresponsible payday loan adverts to the…

Jo Rowlands, Leeds City Council

Despite the payday loan industry promising to clean up its behaviour, Citizens Advice evidence shows that payday lenders have broken their promises. We know councils are concerned about the impact of payday lending on their communities so this month we are hosting a series of guest blogs from councils, in which they talk about the…

Ed Davie, Lambeth Councillor

Despite the payday loan industry promising to clean up its behaviour, Citizens Advice evidence shows that payday lenders have broken their promises. We know councils are concerned about the impact of payday lending on their communities so starting this week we are hosting a series of guest blogs from councils, in which they talk about…