Xanthe Couture, Policy Manager Post and Telecoms

Helping consumers understand their rights when shopping online and sending gifts and post this Christmas.

Barry Macleod-Cullinane, Local Government Officer

Scams Awareness Month always proves to be one of the most high profile and popular campaigns that Citizens Advice runs annually. This July, Scams Awareness Month again has highlighted the harm done by scammers, what people can do to protect themselves and how to report scams. Yet, even as 2016’s Scams Awareness Month draws to…

Louise Baxter, Manager of the National Trading Standards Scams Team

Fighting scams and making friends Fighting scams and trying to help the people who are affected by scams is a personal battle of mine. The support for this issue has grown so much in the last three years; it feels like an avalanche – albeit a welcome one.   How do postal scams work? One…

Daniel VandenBurg, Consumer Intelligence Analyst

Online shopping has become more popular over the past few years. In April 2016 alone, UK consumers spent £12.6 billion online  using credit and debit cards. Although very convenient it is not without risks – online fraud in the UK totalled £261.5 million in 2015. Earlier this year Citizens Advice  published “Locked in” on one…

Laura Jamieson, Policy Improvement Manager of COSLA

To mark telephone scams week – part of Scams Awareness Month – Laura Jamieson policy and improvement manager at Trading Standards Scotland writes here on the type of phone scams that people can encounter and what to do about them

Adrian Galvin, Campaigns Officer

To mark the start of Scams Awareness Month, an annual consumer campaign led by Citizens Advice, trading standards and other partners, Adrian Galvin, Campaigns Officer at Citizens Advice, highlights the importance consumers listening to their gut feeling.

Emma Wilkinson, Senior Employment Expert

Commons Justice Committee report finds that the introduction of employment tribunal fees has had a significant adverse impact on access to justice for claims with merit and recommends urgent reduction in fees

Katherine Vaughan, Policy Researcher

If domestic abuse victims are going to receive the help they need, it’s vital service providers understand how domestic abuse relates to other problems

Ben Whitham, Policy Researcher for Consumer & Public Services

Yesterday Theresa May highlighted poor police responses to domestic abuse; at Citizens Advice we see first hand the harm this causes.

Gillian Guy, Chief Executive

We’ve launched a new framework with the BBA to help banks and other creditors support customers experiencing financial abuse