Helping consumers understand their rights when shopping online and sending gifts and post this Christmas.
Scams Awareness Month always proves to be one of the most high profile and popular campaigns that Citizens Advice runs annually. This July, Scams Awareness Month again has highlighted the harm done by scammers, what people can do to protect themselves and how to report scams. Yet, even as 2016’s Scams Awareness Month draws to…
Fighting scams and making friends Fighting scams and trying to help the people who are affected by scams is a personal battle of mine. The support for this issue has grown so much in the last three years; it feels like an avalanche – albeit a welcome one. How do postal scams work? One…
Online shopping has become more popular over the past few years. In April 2016 alone, UK consumers spent £12.6 billion online using credit and debit cards. Although very convenient it is not without risks – online fraud in the UK totalled £261.5 million in 2015. Earlier this year Citizens Advice published “Locked in” on one…
To mark telephone scams week – part of Scams Awareness Month – Laura Jamieson policy and improvement manager at Trading Standards Scotland writes here on the type of phone scams that people can encounter and what to do about them
- Author: Adrian Galvin, Campaigns Officer
To mark the start of Scams Awareness Month, an annual consumer campaign led by Citizens Advice, trading standards and other partners, Adrian Galvin, Campaigns Officer at Citizens Advice, highlights the importance consumers listening to their gut feeling.
Commons Justice Committee report finds that the introduction of employment tribunal fees has had a significant adverse impact on access to justice for claims with merit and recommends urgent reduction in fees
If domestic abuse victims are going to receive the help they need, it’s vital service providers understand how domestic abuse relates to other problems
Yesterday Theresa May highlighted poor police responses to domestic abuse; at Citizens Advice we see first hand the harm this causes.
- Author: Gillian Guy, Chief Executive
We’ve launched a new framework with the BBA to help banks and other creditors support customers experiencing financial abuse