Marios Leptos, Head of Citizens Advice Witness Service

When we first started running the Witness Service in 2015 the number of defence witnesses we supported was very low and many of the defence community I spoke to either didn’t know about our service or thought that we were a prosecution only service. Now, 2 years later, we’re supporting almost 400 a month and…

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Xanthe Couture, Policy Manager Post and Telecoms

Helping consumers understand their rights when shopping online and sending gifts and post this Christmas.

Roger Darlington - Chair, Essential Services Access Network

Consumers need a voice around the table but we should think carefully about how best to make it a reality

Hamse Yusuf, Policy Research Intern, Consumer and Public Services

Since the FCA stepped in to regulate payday loans, an increasing number of people have been turning to rent to own shops and getting into problem debt as a result. Our new research looks into what is causing those problems. What is rent to own? Rent to own companies sell household electronic items through expensive…

Kate Ashman, Project Manager at Manchester Citizens Advice

Manchester Citizens Advice’s experiences of designing and piloting a service to support people living in cold homes

Marzena Lipman, Policy Manager

The blog examines potential implications of Brexit on the UK consumer protection framework.

Afzal Rahman, Policy Researcher - Families, Welfare and Work team

New Citizens Advice research on the health and disability gap

Joe Lane, Policy Researcher

Unmanageable debt has an impact on beyond financial strain. It is closely related to poor mental health and can affect people’s attitudes, outlook, and behaviour.

Liz Coll, Policy Manager

Fairness and flexibility in personal data: consumers tell us what they want A new report out today puts forward new approaches and practical solutions for developing a fairer and more responsive data ecosystem.  Drawing directly from newly commissioned qualitative research with consumers, it looks at how they would like their data to be handled and managed,…