When we first started running the Witness Service in 2015 the number of defence witnesses we supported was very low and many of the defence community I spoke to either didn’t know about our service or thought that we were a prosecution only service. Now, 2 years later, we’re supporting almost 400 a month and…
Helping consumers understand their rights when shopping online and sending gifts and post this Christmas.
Consumers need a voice around the table but we should think carefully about how best to make it a reality
Since the FCA stepped in to regulate payday loans, an increasing number of people have been turning to rent to own shops and getting into problem debt as a result. Our new research looks into what is causing those problems. What is rent to own? Rent to own companies sell household electronic items through expensive…
- Author: Marzena Lipman, Policy Manager
The blog examines potential implications of Brexit on the UK consumer protection framework.
Democracy is not broken, it just needs some attention. Insights from a year of action and research on democratic engagement.
- Author: Temi Ogunye, Policy Researcher
Citizens Advice exists to empower people. In 2015 we embarked on programme of action and research on democratic engagement
New Citizens Advice research on the health and disability gap
Unmanageable debt has an impact on beyond financial strain. It is closely related to poor mental health and can affect people’s attitudes, outlook, and behaviour.
- Author: Liz Coll, Policy Manager
Fairness and flexibility in personal data: consumers tell us what they want A new report out today puts forward new approaches and practical solutions for developing a fairer and more responsive data ecosystem. Drawing directly from newly commissioned qualitative research with consumers, it looks at how they would like their data to be handled and managed,…