Squeezed Britain in 2013

Gillian Guy, Chief Executive

This blog post comes from a speech delivered at a Resolution Foundation event on 13 February 2013. First, I want to thank Matthew Whittaker and the Resolution Foundation for this important study and for engendering a crucial debate. We have spoken of the squeezed middle and now squeezed Britain. What is clear to us at…

Helen McCarthy, Former Social Policy Officer

I don’t do new year resolutions, somehow with a birthday in the middle of January there just doesn’t seem to be much point. It doesn’t stop me thinking about what I’d like to see in the year ahead though (even if I am a little late). Taking a lottery win and the Les Mis film…

Helen McCarthy, Former Social Policy Officer

This week has been #CABLive so I thought I would be consistent and talk about my week. Along with probably everyone else, the snow and cold were the first thing to hit this week. When I left Yorkshire first thing on Monday morning, lots of the neighbours were out clearing ankle deep snow off the…

Nick Waugh, former Senior Policy Researcher

Last month brought some long-awaited and welcome news for the cause of financial inclusion when the Government announced that it would change the law to help banks offer accounts to undischarged bankrupts. At the moment, there is a particular problem around access to banking of any form for undischarged bankrupts. Even opening a basic bank…

Kirsty Field, Wiltshire CAB

Payday lending, short term loans, high cost credit, there are many names for lenders who charge high APRs over short loan terms and at Citizens Advice our bureaux network are campaigning to improve creditor practice. At Wiltshire Citizens Advice we have seen a number of clients struggling with payday loans and short term lending. Short…

Helen McCarthy, Former Social Policy Officer

There is a song in the musical Love Never Dies called The Beauty Underneath. When it comes to how customer details are passed between different companies, it should really be the murky world underneath. I have often wondered how some companies manage to get hold of my details, particularly when I have never dealt with…

Payday Mayday

Helen McCarthy, Former Social Policy Officer

Is it the beginning of the end for some payday lenders, I certainly hope so! Payday loans, and payday lenders themselves, have rarely been out of the media in the last few days. Much of the media coverage has been negative, but then that is hardly a surprise. Payday lending is a relatively new phenomenon…

Borrowed time

Helen McCarthy, Former Social Policy Officer

Welcome to the Citizens Advice Consumer Central blog. The blog will cover all things consumer related but this week I’m starting us off on the sometimes thorny issue of consumer credit. By consumer credit I mean the multitude of credit products available to consumers in the UK, from overdrafts and credit cards to payday loans…